Customer Service - Established Company

Location: Novato
Posted on: November 14, 2024

Job Description:

This Customer Service Position Features:

? Established Company

? Great Experience

? Professional Environment

? Great Pay to $15/hour

Looking for a PT/On Call

Customer Service Rep working 15-20 hours a week between 8:00am and 5:30pm. Pay rate when perm would be up to $15/hr. while temp $12-13/hr.

Has responsibilities which include but are not limited to:

Customer support, technical support, training, department development, best practices, issue and policy documentation and tracking, assistance with quality assurance and control.

Essential Duties and Responsibilities (Other Duties May Be Assigned)

? Resolves customers? problems and concerns. Provides high level assistance, support

and training (phone, online, or on-site) to internal and external customers/users as

assigned.

? Assists in establishing and maintaining good communication and coordination with

customer/users.

? Assists customers and other employees with difficult situations.

? Assists the Manager with communications, alerts, maintaining a high quality call center

operation, preparing for and maintaining growth, and all other projects as assigned.

? Works with the Manager to support other departments as assigned.

? Conducts online training sessions for customers, showing them how to use our service.

? Contributes towards a constantly improving training and orientation program for

employees.

? Makes suggestions for improvement in all areas.

? Works with other departments (as assigned) to develop consistent customer service

policies, procedures, and behaviors.

? Solicits customer/users? feedback to improve service, responds to customer/users?

requests and ideas and follows through promptly.

? Ensures that interactions with customers/users are clear, courteous and understandable.

? Maintains detailed record of calls, emails, and responses and provides analysis as

necessary.

? Keeps management informed of daily operations, including significant problems and of

progress attained in reaching established objectives.

? Completes other projects as assigned.

? Additionally during a QA cycle the CSS will:

? Assist as needed in reviewing and analyzing system/software requirements, web site

copy, and company policies, procedures, communications, and ideas.

? Be called upon for testing functionality of incremental and full releases.

? Assist in communicating with developers to identify and isolate problems.

? Assist in analyzing and investigating user-reported problems.

? Log bugs/issues and track their status.

APPLY FOR THIS GREAT OPPORTUNITY TODAY! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Gilroy , Customer Service - Established Company, Professions , Novato, California