Senior Director, Product Management - Operational Intelligence & Observability

Company: Capital One
Location: San Francisco
Posted on: April 14, 2025

Job Description:

Senior Director, Product Management - Operational Intelligence & ObservabilityProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.In this role, you will be expected to demonstrate proficiency in five key areas:

• Human Centered
  • You'll deeply immerse yourself in knowing your internal and/or external customer(s) needs to reimagine and innovate product solutions.
  • You'll be challenged to discover customer needs and inspire innovative solutions or products in light of industry trends, emerging technologies and business and customer insights.
  • Business Focused
    • You'll be the leader to develop a compelling portfolio or product vision for our organization to deliver capabilities that empower differentiated customer experiences and deliver breakthrough business value.
    • You'll lead a team that translates vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while managing cyber, operational and/or regulatory risks.
    • Technology Driven
      • You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.
      • You'll be responsible to make technology investments decisions by assessing opportunities for reusing Enterprise solutions or for building new ones with extensibility & enterprise scalability in mind.
      • Integrated Problem Solving
        • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.
        • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
        • Transformational Leadership
          • You'll influence a broad set of senior executives across the enterprise and your organization who are stakeholders or delivery partners to successfully deliver on your portfolio/product vision.
          • You'll establish a long-term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments.
          • You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy.As part of THIS ROLE, you will:
            • The CORE operational intelligence and observability team serves Capital One's technology management and data imperatives by ensuring that operational information on technology assets and platforms are available, intelligible, performant, well-governed, and secure.
            • This role leads the product team that helps enable and deliver the collection and analysis of data from and about Capital One's technology, and spans across software, databases, analytics, security, research, and infrastructure assets.
            • The product leader for operational intelligence and observability will have scope over the tools that enable Capital One to manage its applications and cloud assets.
            • This group partners with technology, risk, security, and business teams to monitor performance, identify issues, and support resilience.We want you if you are:
              • Intellectually Curious. You're comfortable navigating between the big ideas and executional realities to create an achievable strategic product vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
              • Communicator & Influencer. You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
              • Do-er. You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing on minimum viable product.
              • Passionate & Customer Focused. You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
              • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new ones.
              • Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.Basic Qualifications:
                • Bachelor's Degree or military experience.
                • At least 8 years of experience in digital product management.Preferred Qualifications:
                  • Bachelor's Degree in Computer Science or Engineering.
                  • MBA or Master's degree.
                  • 8+ years of experience in Agile product management.
                  • 8+ years of experience translating business strategy and analysis into consumer-facing digital products.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $240,300 - $274,300 for Sr. Dir, Product ManagementPlano, TX: $240,300 - $274,300 for Sr. Dir, Product ManagementMcLean, VA: $264,300 - $301,700 for Sr. Dir, Product ManagementRichmond, VA: $240,300 - $274,300 for Sr. Dir, Product ManagementNew York, NY: $288,400 - $329,100 for Sr. Dir, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the .This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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Keywords: Capital One, Gilroy , Senior Director, Product Management - Operational Intelligence & Observability, Executive , San Francisco, California